Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of the website trglobalsoft.com and the custom software development, technical consulting, system integration and support engagements offered by NODUS ICT SOLUTIONS d.o.o. (“Trglobalsoft,” “Company,” “we,” “us” or “our”), a limited liability company registered in the Republic of Serbia under PIB 111833822 and MB 21549053, with its registered office at Dvadesetsedmog marta 9, 11050 Beograd (Zvezdara), Srbija. By accessing our website, requesting a quote, booking a Discovery Sprint, or engaging us for a project, you agree to these Terms in full.

2. Services

Trglobalsoft provides four types of bespoke engagement: Custom Software Development (web applications, internal tools and customer-facing platforms built around your process); Product & Technical Consulting (architecture reviews, technology roadmaps and feasibility studies); System Integration & Automation (connecting the systems you already run); and Ongoing Support & Maintenance (a monthly retainer covering what we, or your existing team, have built). The scope, price and timeline for each engagement are agreed in writing before work begins, and every engagement starts with a Discovery Sprint: a short, fixed-price scoping exercise that produces a written scope document and a firm quote for the full build. Separately, we also license a catalog of ready-made software products ("PHP Scripts") under a Regular or Extended license; those are governed by the license terms and pricing shown on each product's page, not by the bespoke scoping process described above.

3. Payment Terms

3.1 Quotes and payment structure

Discovery Sprint pricing is fixed at booking and paid in full upfront. Fixed-Scope Project pricing is confirmed in a signed proposal or statement of work before work begins and is billed in milestones (typically a deposit, a midpoint payment and a final payment on delivery). Ongoing Partnership retainers are billed monthly in advance and can be cancelled with 30 days' written notice. We do not operate automatic recurring billing beyond an active retainer, and we do not add work to an invoice that was not agreed in advance as a change order. Prices are shown excluding VAT (PDV); VAT at 20% is added at checkout, and all orders are charged in Serbian dinars (RSD), in the total amount including VAT shown at checkout. Prices shown in EUR or USD are for information only.

3.2 Payment processing

Card payments are processed on the secure payment page of a payment institution licensed by the National Bank of Serbia; bank transfer against a pro-forma invoice is also available to companies. Your card details are never entered on this website and never stored by us. Payment methods, the currency conversion statement and delivery terms are set out on our Payment & Delivery page.

3.3 Refunds and cancellation

Discovery Sprint bookings are fully refundable if cancelled more than 48 hours before the scheduled start, and non-refundable once discovery work has begun. Fixed-Scope Project deposits are refundable before work begins on the first milestone; once a milestone is underway, that milestone's payment is non-refundable, but milestones not yet started are refunded in full. Ongoing Partnership retainers can be cancelled anytime with 30 days' written notice. Full eligibility criteria and how to request a refund are set out in our Refund Policy.

3.4 Ordering and conclusion of the contract

You place an order at checkout by entering your details, accepting these Terms, the Refund & Cancellation Policy and the Privacy Policy, giving the required consent to immediate delivery or performance, and confirming the order. The contract is concluded when we confirm your order by email with an order number; that confirmation also records the consents you gave. Delivery starts immediately after successful payment, as set out on our Payment & Delivery page.

3.5 Consumers and business buyers

Nothing in these Terms limits the rights a consumer has under the Law on Consumer Protection of the Republic of Serbia. The right of withdrawal, its exceptions for digital content and services, and how to file a complaint are described in our Refund & Cancellation Policy. Companies and entrepreneurs buying for their business are not consumers.

4. Client Obligations

• Provide accurate, current and complete information when requesting a quote or booking an engagement.
• Use the website and our deliverables only for lawful purposes and within the scope agreed for your engagement.
• Provide timely access, feedback and approvals reasonably required for us to deliver each milestone on schedule.
• Not attempt to gain unauthorised access to our systems or disrupt the website.
• Cooperate and provide information reasonably required for us to deliver support under an Ongoing Partnership retainer.

4.1 Confidentiality

Both parties agree to keep confidential information shared during an engagement private. A non-disclosure agreement is available on request, at no extra cost, before any technical discussion that involves confidential information begins.

5. Intellectual Property

All content on this website — including text, graphics, logos, and the Trglobalsoft name and marks — is owned by or licensed to the Company and is protected by applicable intellectual property laws. Ownership of the source code, documentation and other deliverables produced for your engagement transfers to you upon full payment of the associated milestone or invoice, not only at the end of the project. Until each milestone is paid in full, the corresponding deliverables remain our property. The Company retains all underlying intellectual property rights not expressly transferred, including any pre-existing tools, frameworks or libraries we reuse across engagements.

6. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the website or our services. In no event shall our total liability exceed the fees paid for the specific engagement giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under the law of the Republic of Serbia.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Serbia, unless otherwise agreed in a specific contract with an international client. Any dispute arising in connection with these Terms shall be subject to the competent courts of Belgrade, Republic of Serbia, absent a conflicting agreement.

8. Contact Information

See also our Privacy Policy.