Ongoing Support & Maintenance
A dedicated point of contact keeping what we — or your existing team — built running, secure and current
Overview
Software needs upkeep after launch: dependency and security updates, bug fixes, small enhancements and someone to call when something breaks. Our Ongoing Partnership retainer gives you a dedicated point of contact — the same people who understand your system, not a rotating support queue — for a reserved amount of monthly capacity plus the maintenance that keeps things running quietly. Retainers are billed monthly in advance and can be cancelled anytime with 30 days written notice.
What's included
- Reserved monthly capacity with priority response times
- Security and dependency updates handled proactively
- Direct line to your original engineering team
- Monthly retainer, cancel anytime with 30 days notice
Choose an engagement
Every engagement starts with a written scope and a fixed price for the first step — no open-ended estimates.
Basic
For a stable system that mostly runs itself, with a safety net for the occasional issue.
- ~5 hours of support included per month
- 48-hour response time
- Security and dependency updates
- Email support
Hours beyond the monthly allowance are quoted separately.
Standard
For a system that needs regular small enhancements alongside routine upkeep.
- ~12 hours of support included per month
- 24-hour response time
- Security and dependency updates
- Priority email support
Hours beyond the monthly allowance are quoted separately.
Priority
For teams that need fast turnaround and a closer working relationship.
- ~25 hours of support included per month
- Same-day response time
- Security and dependency updates
- Direct line to your team by chat or call
Hours beyond the monthly allowance are quoted separately.
Not sure which engagement fits? Talk to our team.