TGS MailPilot
AI-assisted email response platform for support teams
Overview
TGS MailPilot connects to Gmail, Outlook or any IMAP mailbox and drafts or sends replies automatically. It classifies incoming mail, answers routine requests from a knowledge base and escalates the rest, with a full audit trail. Sold as SaaS with per-mailbox plans. Built for support teams handling high volumes of routine email.
Key Features
- ✓Gmail, Outlook and IMAP mailbox connections
- ✓Intent classification and priority routing
- ✓Knowledge-base grounded AI replies
- ✓Draft-for-approval or fully automatic modes
- ✓Escalation rules and team assignment
- ✓SaaS billing with per-mailbox and volume plans
Tech Stack
Laravel 11PHP 8.2MySQLBootstrap 5REST APIOpenAI APIGmail & Outlook APILaravel Horizon