TGS SocialReply
Automated comment and reply management for social media teams
Overview
TGS SocialReply connects to Facebook, Instagram, TikTok and YouTube and replies to comments automatically in a configured brand voice. Rules decide what gets an instant reply, what gets flagged for review and what gets hidden, so community teams handle exceptions instead of volume. Built for social media and community teams managing high comment volume across multiple channels.
Key Features
- ✓Auto-replies across Facebook, Instagram, TikTok and YouTube
- ✓Trainable brand tone with example replies
- ✓Keyword and sentiment rules for reply, review or hide
- ✓Human review queue with one-click approve
- ✓Per-channel analytics and response-time reports
- ✓SaaS plans with monthly reply quotas
Tech Stack
Laravel 11PHP 8.2MySQLBootstrap 5REST APIOpenAI APIMeta Graph APILaravel Horizon